The following Privacy Policy ("Policy") describes the way BNW Travel Management Ltd. ("BNW Travel" or "us" or "we") use the information you provide to us or we gather from you while you access or use our website (“Website”), booking engine ("Booking Engine"), and related travel services (collectively, the "Services"). Our goal is to provide you with the information you need while respecting your privacy.
Your access to or use of any part of the Services will constitute your notice about our Policy. If you do not wish for us to collect, use, and disclose your information in accordance with this Policy, please do not access or use the Services.
This Policy does not cover information collected elsewhere, including, without limitation, offline or on sites linked to through the Services. This Policy applies to information collected by us through the Services and does not apply to any third-party activities, including third-party websites linked from our Services, third-party social networking platforms or features we make available through our Services or third-party ads displayed on our Services. We are not responsible for the privacy practices or content of such third parties. We encourage you to read the privacy statements of those third parties.
Information We Collect from You
When you use our Services, we ask for your name and email address. We may also ask for your date of birth, phone number and other email addresses as well as other information including your travel information, history, preferences, and other demographic information. If you wish to purchase Services, we may collect your financial information (for example: your credit card number and expiration date). If you wish, you can also store your payment information required to complete and pay for a reservation or booking by saving it to your profile on the Website.
Information About Usage
We may collect information such as IP address, device identifier, browser type, device type, domain name, access times, duration of visit, referring URL, platform, new and repeat information, time stamp, exit page information, and other information about how you use the Service. We may use analytics to help analyze how you use the Services. To do so, we and our third-party service providers use cookies and scripts to collect and store information such as how users interact with our Services, errors users encounter when using our Services, device identifiers, how often and for how long users visit and use the Services, pages visited, whether you act on or open emails, and what other sites you used prior to coming to the site. We use this information to improve our site and your user experience, such as remembering you when you return and log in, reducing the time it takes for you to create an itinerary, and knowing which of our web pages are visited and which services are most often used.
Location Data
We may collect precise geolocation data through our Services. We may use this information as described in this Policy, including, for example, to provide you with offers or opportunities based upon your location and travel plans or to detect fraud.
Information Collected by Others
Other third parties may collect information about you through our Services, including personally identifiable information about your online activities over time and across different websites when you use our Services. We describe some of those activities below, but understand that our Policy does not cover these or any other third parties, their products, actions, or their services. We cannot control how third parties collect, use, or secure your data. For information about third-party privacy practices, please consult their privacy policies.
Use of Information
In addition to the uses described in this Policy, we may use personal information about you to issue travel products and services and to create and maintain your travel itineraries and your travel profile or to send you marketing messages about our Services and products and services of our partners, and otherwise provide you with and improve the Services. We also use the information that we gather to personalize and customize experience, content, marketing, and recommendations across all our Services. As well, we may provide your itinerary to third party partners to make your itinerary available to post ticketing trip management applications such as TripCase so they may be available to you should you elect to use such service. We may use your personal information to respond to your comments and questions and provide customer service; send you information related to your requests and purchases, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages; communicate with you about contests, promotions, rewards, upcoming events, and process and deliver contest entries and rewards; link or combine your personal information with other information we get about your use of other Services and from third parties to help understand you and your needs, and provide you with recommendations, better service, and customized marketing; and protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.
Protection of Information
We maintain data handling and storage practices and procedures that are designed to promote the integrity and confidentiality of the personally identifiable information. No method of transmission over the Internet or method of electronic storage is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Information We May Share
In addition, we may share your personal information as follows: When we believe itis appropriate to investigate, prevent, or take action regarding illegal or suspected
illegal activities; to protect and defend the rights, property, or safety of BNW Travel, our users, or others; and in connection with the enforcement of our terms and conditions; in connection with a corporate transaction, such as a divestiture, merger, acquisition, consolidation, or asset sale (or the negotiation thereof), or in the unlikely event of bankruptcy, we may assign or transfer your information as part of the transaction with third-party business firms contracted to provide services to us, such as a credit card processing company, email messaging providers, SMS providers, and other third parties that perform services on our behalf as a part of the Service; as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on us. From time to time, we also may share general information about our Services, users, and visitors such as the number of visitors, aggregate and/or non-personally identifiable demographic and travel data, etc., with third parties.
We Use Third-Party Analytics Providers
We use analytics services, including Google Analytics, to better understand how customers use our websites and apps to improve those technologies and optimize your experience and interactions. If you wish to opt out of allowing Google to collect analytics information, please visit Google Analytics Opt-out Browser Add-on.
We Collect Personal Information Using Automated Technologies
Personal information is also collected through automated technologies and shared with us when you visit our Website, use our Apps, open an email, or click on one of our advertisements. We automatically create a website log file, which is created when you access our Websites and Apps. In addition, automated data collection technologies – such as cookies, beacons, tags, software development kits (SDK), and scripts – are used by us to analyze trends, administer the Websites and Apps, and track users’ movements around the Websites and Apps. We, and our third-party service
providers, also use these technologies to gather demographic information about our user base as individuals and in the aggregate. A “cookie” is a small text file that is stored on an individual’s computer and downloaded to the computer or mobile device when they visit a website. Cookies then send information back to the originating website on each subsequent visit or to another website that recognizes that same cookie. We use the following types of cookies:
- Essential Cookies are required to make our Websites and Apps function properly and cannot be turned off in our systems. If you block these cookies, portions of our Websites or Apps may not function properly.
- Performance and Functional Cookies allow us to count visits and sources of traffic on our Websites and Apps so we can measure and improve performance and functionality. They help us know which pages of our Websites and Apps are most and least popular, which features are used most, and how visitors move around the Websites and Apps.
- Targeted Advertising Cookies may be set through our Websites by our advertising partners. They may be used by advertising companies to build a profile of your interests and show you relevant advertisements on other websites.
- Social Media Cookies allow you to share information using social media sharing buttons on social networks like Facebook, LinkedIn, Pinterest, Instagram, or Twitter. This information may then be used by the social media network to deliver targeted advertising to you.
If you wish to opt-out of allowing certain cookies, you may do so by changing your browser settings so that cookies from our Websites cannot be set. Please note that if you delete, block, or otherwise restrict cookies, or use a different computer or Internet browser, you will need to renew your cookie management choices.
How We Use Personal Information
We use personal information, including information that we combine from your interactions with our Websites and Apps, your device, or third parties, to conduct our business and to provide you with the best possible products, services, and experiences. We know your personal information is important to you, so we want to be transparent about how we use that information. Here, the ways we use your personal information:
- To provide you access to the Websites, including to service your account(s)and memberships, and maintain the security of both.
- For business purposes, including to operate and improve our business and business activities, for research, to maintain our programs, accounts, and records; to understand your satisfaction with our products and services including the websites; to detect and prevent fraud or misuse of our services; and for any other business purpose permitted by law.
- For analytics, including to understand how you use our Websites, the methods, and devices you use to access our websites and to make improvements.
- To provide you with products and services, including to fulfill your orders, process your payments, and provide you with products and services that we think you will like.
- For marketing and advertising, including to send you marketing and advertising communications tailored to your interests and more general in nature.
- For legal and safety purposes, including to defend or protect us, you, our customers, or third parties, from harm or in legal proceedings; maintain the security of our customers, employees, and property; respond to court orders, lawsuits, subpoenas, and government requests; address legal and regulatory compliance; and notify you of safety issues.
Policy Updates
We may update this Policy to reflect changes to our information practices. If we change our Policy, we will post those changes to this Policy and change the "last revised" date below. If we make any material changes, a notice of the changes will be posted along with the revised policy.
