Frequently Asked Questions

Keep track of your unused Airline credits. Credits not applied before expiry can represent a significant loss. We manage individuals' airline credits and remind them if they are booking an applicable ticket.

Preferred suppliers are brands that you want to show preference towards. You can set your company's preferred suppliers to show teammates which brand they should select without reducing filtering out any results.

Greenhouse gases (GHGs) allow the sun's rays to pass through the atmosphere but trap in heat that sustains life on our planet. This process is known as the “greenhouse effect.” Without these gases - primarily water vapour, carbon dioxide and nitrous oxide — the earth would be too cold for most creatures to survive. Greenhouse gases (GHGs) exist within the atmosphere both naturally and as a result of anthropogenic (human) processes. The primary, man-made GHGs include:

• Carbon dioxide
• Methane
• Nitrous oxide
• Sulphur hexafluoride
• Hydrofluorocarbons
• Perfluorocarbons

In recent years, many governments and intergovernmental organizations such as the UN have highlighted the need for ethical and sustainable businesses. BNW Travel Management offers you the ability to offset all your travel emissions by creating an automatic or manual payment plan to keep your business carbon-neutral.

A carbon footprint is the measurement of the total amount of greenhouse gases (GHG) emitted to sustain a person's lifestyle and activities, both directly and indirectly. Carbon footprints are often quantified in equivalent tonnes of CO2 over the course of a year and can be linked to a person, a business, a product, or an event, among many other things. The production and use of fossil fuels, manufactured items, food, materials, roads, as well as transportation can all contribute to a carbon footprint.

There are many advantages for companies who seek to manage their Greenhouse gas emissions. Some of the benefits include:

• Identify opportunities to save money by reducing overall GHG emissions
• Allow you to take responsibility for emissions that cannot be decreased
• Build leadership in the marketplace
• Increased corporate social responsibility

A carbon footprint is calculated by the number of tonnes of greenhouse gasses emitted each year. For instance, walking to a location has lower GHG emissions than driving to that location. Similarly, the smaller a hotel room, the less carbon is used to maintain the room's utilities. Even though travel isn't a major contributor to greenhouse gas emissions, consumers and employees are demanding companies take the initiative. To be more specific:

• Flights: Flight carbon emissions are calculated based on the distance, aircraft type and fuel efficiency, the number of seats and the chosen flight class. We frequently update our data on new aircraft to keep our estimations as accurate as possible.
• Car Rentals: Car rental emissions are calculated based on the fuel type of the rented car, the type of the car and the average driven distance of rented cars, in that year. These variables are monitored and updated frequently.
• Hotel Stays: Calculation of emissions for stays is done according to Cornell Hotel Sustainability Benchmark. The calculation factors in the geographical location, the energy source, the amenities of the hotel and the area of the room (if the data is provided by our partners).

Carbon offsets are essentially a commodity generated by an emissions reduction project. The reduction would not have otherwise taken place without carbon financing. With your purchase of carbon offsets, the dollars associated with the transaction ensure the project generates emissions reductions and continues to be viable over the project's lifecycle. Furthermore, when you offset carbon, there are often a series of social co-benefits within the region. These benefits may include education opportunities, air-quality improvements, or job creation. The support and renewal of the carbon offset projects not only ensure emissions reductions from the projects but also increases the socio-benefits of the surrounding regions.

It depends. If you are an individual, then the emissions that you offset cannot be claimed as a tax expense. However, if you are offsetting any component of your business, then you can claim the carbon offsets as a business expense. Please feel free to contact us for more details.

Every action we take affects the environment. Our daily choices impact our carbon footprint. Everything we do from how we go to work to what we eat, impacts the climate. So, what are our options? What's wonderful is you have the power to alter your footprint. With BNW Travel Management's carbon offsetting tool, we automatically track all your travel emissions and allow you to easily offset them.

You can make a group booking of up to 9 people without having to make a request to speak with a travel agent.

To book online, we require all travellers in a group to depart and return from the same city on the same dates. We recommend those who are deviating from the group to self-book their travels to accommodate their custom dates. If the remainder of the group is still 7 or more seats, your travel agent can book them as a group.

If you are not a travel agent, ask your travel agent to create the group booking request. If you are a travel agent, on the dashboard you can click on “bookings” and the sub-category “send me a quote.”

Yes, when requesting group bookings from a travel agent, you can typically request more than one service. For example, you may request group transportation, group accommodation, group activities or tours, and any other travel-related services that you require for your group. When contacting a travel agent to make group bookings, it is a good idea to have a clear idea of your group's needs and preferences so that the agent can help you to plan an itinerary that meets your requirements.”

There are several options for paying for group bookings. Some options may include:

1. One payment: The total cost of the group booking can be paid in one lump sum by a single person, such as the group leader or organizer. This person can then collect individual payments from each member of the group to cover their share of the cost.
2. Individual payments: Each member of the group can pay for their own portion of the booking directly to the travel agent.
3. Third-party payment: A third party, such as a company or organization, can pay for the group booking on behalf of all group members.

Yes, you can enter them in the Promo Code box on the home screen. Fares on the results page will reflect the Promo Code discount which may not be as favourable as your negotiated corporate discount. You can find promotions, handpicked by our travel experts on the homepage or on the deals page.

You will see a message in the App and get an email informing you:

• Ticket Issued: The app message displays the reservation code/record locator and a ticket number. Email follows with e-ticket receipt and payment details.
• Ticket not Issued - holding seat: The app displays a message and an email is sent to you describing the issue to be corrected - for example, email doesn't match, credit card not accepted, and asking you to call us so that we may correct the issue preventing us from issuing your ticket. We will hold your seat (and price) until 10 pm PT. Please call us at (604) 687-4269 or email it@bnwtravel.com to finalize the transaction. If we do not hear from you before 10 pm PT, the seat hold will be released and the price and availability may change at the time of rebooking.
• Ticket not Issued - not holding seat: The app displays a message and an email is sent to you describing the error preventing the ticket issue. For example, availability or pricing may have changed before the booking was completed. Please close the App, re-open and try again. If you still have no success, please call us at (604) 687-4269 or email it@bnwtravel.com immediately for assistance.

Yes, between 9:00 am and 5:00 pm PT Monday to Friday. Please note there is a $10 service fee for single-passenger bookings, and a $20 service fee for multi-passenger bookings. If you cannot complete your booking on the App for technical reasons, no service fee is charged.

Please check your spam/junk folder and add it@bnwtravel.com to your contacts. If you don't receive an email within 30 minutes of making the booking, please contact us at (604) 687-4269 for assistance.

Email it@bnwtravel.com for any changes to your upcoming bookings. If the change is time-sensitive and must be made between 10:00 pm - 8:30 am PT, please call the airline directly.

• You can cancel your booking on the dashboard or in your upcoming flight table within 24 hours of creating the booking. If it's been over 24 hours, please call us at (604) 687-4269. Or email us at it@bnwtravel.com
• At the top right corner of the first page of the app, you will find the cancel feature. The cancel feature cancels all flights in the booking. Partial cancellation is treated as a change.

Call the airline directly. Alternatively, you can select your seat when you check-in for your flight (available 24 hours prior to departure).

Please visit https://www.westjet.com/en-ca/travel-info/fares/service-fees for the most up-to-date information regarding WestJet's cancellation and change policy.

Fees vary depending on the fare class booked, your status with the airline, as well as the type of seat.

Yes, there is a $10 booking fee for single-passenger bookings and a $20 booking fee for multi-passenger bookings. However, if the booking cannot be completed on the App, no service fees are charged. Please call us at (604) 687-4269 and the next available agent will be happy to assist you.

The air travellers security charge (ATSC) is a security charge paid by air travellers for an air transportation service within and outside the continental zone, under the Air Travellers Security Charge Act. The continental zone means Canada, the United States (except Hawaii), and the Islands of St. Pierre and Miquelon.

GST, or Goods and Services Tax, is an indirect tax imposed on the supply of goods and services. It is a multi-stage, destination-oriented tax imposed on every value addition, replacing multiple indirect taxes, including VAT, excise duty, service taxes, etc.

Airline fuel and insurance surcharge is an extra charge on top of the cost of airfare, ostensibly to cover the cost of airline fuel and insurance.

An airport improvement fee or embarkation fee or airport tax or service charge or service fee is an additional fee charged to departing and connecting passengers at an airport.

• You may check into your flight online or in person between 24 hrs - 60 mins. You can do so on the airline's website or through TripCase.
• Through TripCase: If your booking is linked to a TripCase account, around 24 hours before your flight you should see a message in your Tripfeed (TripCase) to check in to your flight online.

TripCase is an optional free mobile app that lets you track your flights, stays, and rental car itineraries. All bookings made through the App are available in TripCase. Download the TripCase app by searching “TripCase” in the App Store or Google Play store. You must register for TripCase with the same email address you used to register for the App in order for bookings to automatically import to TripCase.

Please email BNW Travel Management at it@bnwtravel.com for assistance with your passcode.

Try refreshing the website. If you're still experiencing technical difficulties, please call us at (604) 687-4269 or email it@bnwtravel.com and the next available agent will be happy to assist you.

Please email it@bnwtravel.com from the email address you used to register for the App.

If you enter the App by clicking 'Continue as Guest', then only normal retail fares will be displayed. Login to your account provided by your travel manager or teammate.